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| About Us This web site is owned and operated by Berkshire Office Furniture Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Berkshire Office Furniture Limited 27-29 Loverock Road Battle Farm Industrial Estate Reading Berkshire RG30 1DF United Kingdom Phone: 0118 957 6144 Fax: 0118 958 8945 Email: sales [at] berkshireofficefurniture [dot] com Vat Registration No. 537 6545 19 Company number: 4673265 |
| Making A Purchase Making a purchase is simple. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. Please add to your basket and build your order. At checkout, slect 'card details sent separately' and call us with those details. If you have an account with us please log in and select that option at checkout. We accept various debit and credit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will be happy to correct the error. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Shipping quoted is for mainland UK, excluding highlands and islands. Outside this area we will contact you to discuss shipping charges. |
| Delivery Schedule We will normally send your order to you within 14 business days. Bespoke or special orders may require a long lead time, please contact us for more accurate delivery times. You must inform us within two working days if the goods are lost or damaged in transit so that (if necessary) we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK, VAT is added. |
| Credit Card Security If you wish to pay by credit or debit card, please place your order selecting 'card details sent separately' at checkout, then call us with your payment details. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0118 957 6144 (International +44 0118 957 6144) or fax us on 0118 958 8945 or write to us at 27-29 Loverock Road Battle Farm Industrial Estate Reading Berkshire RG30 1DF United Kingdom |
| Privacy Policy Berkshire Office Furniture Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Please note that specialist/bespoke manufacturered products are not covered by this returns policy. Please make yourself aware of our policy on this type of order before placing your order. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
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